Hasrat endeavors to ensure that every transaction via our sales channels is seamless. We take great care in delivering our products and adhere to the highest quality standards.
We want you to love what you ordered, but if something isn’t right, let us know.
As a policy, currently we do not offer returns, refunds or exchanges on products which are delivered in perfect condition as per the order placed. Please refer to the product description & disclaimers as well as the size chart before you make a purchase, and in case you are confused about your size or have any queries do get in touch with us and we will be happy to help you. We also take orders for custom sizes and heights at no extra cost, you may get in touch with us for the same.
Please further note the below:
Every product at Hasrat is designed to give age old hand crafts a contemporary and flattering look using our brand aesthetic and the highest quality of fabrics.
Our pieces are a result of detailed thinking, time, love and skilled hands. By buying our pieces, you contribute to not just celebrating beautiful forms of art but also sustaining and empowering villages and communities to become self-reliant. Please note ‘Damage’ or “Defect” does not include any issue with the product pertaining to the style/design/color/print/natural texture /embroidery/weave irregularities or handcrafted work of the product purchased. Please refer to our artisanal product disclaimer. Damage identified to be caused by customers will not be accepted.
Note: Slight imperfections and some color variations may occur, a feature distinct to to all handcrafts, making your garment unique to you.
No Refunds will be provided by Hasrat on refusal of order delivery/ acceptance by buyer/user.
Terms of Service – Customer Care
We request all customer and potential buyers to get in touch with our team on the mentioned customer care contacts for inquiries or concerns. We will revert on the same within 24-48 hrs. Please note we have a no tolerance policy for aggressive, abusive, demeaning/defamatory or accusatory behaviour or language against our customer care executives or brand. False defamation claims made against our brand on public platforms are taken seriously.
In any of the above cases arising, we will be terminating our services with the respective individual (buyer/non buyer) and will restrict use and contact from our social media handles, telecommunications and website. In case of any legal ramifications arising we will pursue the same. We will not accept any orders or returns from such an individual. Hasrat reserves the right to identify the same as per our discretion on a case on case basis.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail